How can we help?
Questions, bugs, or feedback on Pixrim - we are happy to help. Most answers are below; if you are still stuck, reach out and a human will reply.
Email support
Write to support@kuberstar.com and we usually reply within 1-2 business days. Telling us your iPhone model and iOS version helps us answer faster.
Email support@kuberstar.comAnswers, at a glance.
Getting started
Which formats does Pixrim support?
Pixrim converts between HEIC, JPG/JPEG, PNG and PDF, and can compress, resize, and change the DPI of your images. Everything runs locally on your device.
Which devices are supported?
Pixrim is an iPhone app and runs on a current version of iOS. If a feature is not working on your device, email us the model and iOS version and we will look into it.
Privacy & data
Do my photos ever leave my device?
No. Every conversion, resize, compression, and DPI change happens entirely on your iPhone using Apple's on-device frameworks. Your images are never uploaded to us or to any third party. See the Privacy Policy for details.
How do I delete my data?
Pixrim has no accounts and collects no personal data, so there is nothing stored on our side to delete. Deleting the app from your iPhone removes any temporary files it created.
Pixrim Pro & purchases
What does Pixrim Pro include?
Pixrim Pro unlocks every format and removes limits. It is available as a one-time purchase (lifetime) or a yearly subscription. You can use the core tools without Pro.
How do I restore a purchase?
Open Pixrim, go to Settings inside the app, and tap Restore Purchases. Your Pixrim Pro access is tied to your Apple Account, so it restores on any device signed in with the same account.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple, not by us. On your iPhone open Settings, tap your name, then Subscriptions - or visit apps.apple.com/account/subscriptions. Canceling stops future renewals; you keep access until the current period ends.
Still need help?
Reach out any time at support@kuberstar.com. We read every message.