How can we help?

Support is email-based with a 24-hour initial response, Monday to Friday, excluding public holidays. We also monitor and reply to reviews wherever our products are listed, not only on one store.

Email support@kuberstar.com and tell us which product you are using, what you did, what you expected to happen, and what happened instead. A screenshot and the version you are on help us reproduce the problem quickly.

Email security@kuberstar.com rather than the support address, and please do not open a public issue. Reports are acknowledged, and the reporter is told what the assessed severity is and when a fix is expected. There is no bug bounty programme and no reward is offered; reports are welcome regardless.

Yes. Send feature requests to support@kuberstar.com and tell us which product they are for. Much of what we ship started as a request from someone using the product in anger.

Each product page carries its own documentation and FAQ, plus its privacy and security policies where it has them. This page covers how to reach us and what we commit to; the product pages cover how each product works.